Returns & exchanges

We want you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept your unworn, unwashed, uninstalled or defective merchandise for a refund.

Click here to submit your request for return. We will reply within the next few business days with further information regarding your return. Please note that all merchandise must be returned within 30 days of purchase. Closeouts, Lexus keys or items purchased in an auction format cannot be returned for any reason.

Important Note:
Except in cases where the return is the result of a shipping error or the item arrives damaged or defective, original shipping charges are non-refundable and return shipping fees equal to the original shipping charges will be charged to all returns.

Return Instructions:
To start the return process, call us at 877-655-0010 and we'll promptly provide you with detailed instructions on how to return your merchandise for a refund or exchange. We will also provide you with a Return Authorization (RA) number for each return, which is valid for 14 days. The valid RA number must be included with your return in order to assure proper credit. We are not responsible for merchandise returned without a valid RA number.

·          A refund can only be issued to the original credit card used for purchase.

Damage Items and Shortage Claims
Please inspect all merchandise immediately upon receipt. Any damaged or missing items must be reported within 3 days of delivery by calling toll free 877-655-0010.

Return Policy Exceptions:

·          Performance parts -   must be returned within 30 days of delivery. Any product damage or defects must be reported within 3 days of delivery.

·          Gift Cards cannot be exchanged or returned for cash, credit or check.

·          Keys - Master, Valet, Wallet or other cannot be exchanged or returned for cash, credit or check.

·          Electronics - must be returned within 30 days of delivery.  Any damage or defects must be reported within 3 days of delivery.

·          Special Paint Items - discrepancies must be reported within 3 days of delivery and are not usually allowed for exchanges or returns.  Subject to approval.

Order cancellation

You may cancel an order as long as the order status is "in process." If order status is "shipped," it cannot be canceled.

REGISTERED CUSTOMERS: You may cancel your web order online. Click on YOUR ONLINE ACCOUNT, sign in, select "View Web Order History", click on the desired order number, and then select CANCEL next to the item(s) you wish to cancel.

NON-REGISTERED CUSTOMERS, please call toll-free 877-655-0010 to determine order status. To cancel it, please have your order number ready.

Merchandise & availability

We reserve the right to limit quantities ordered.

Your online account

Register with Sewell Lexus Parts for the most convenient shopping experience. Once you register, you will not have to re-enter your credit card and shipping information, and you may also view your web order status. Register or sign in here.

Credit card use

Sewell Lexus Parts accepts the following credit cards for online purchases:

• American Express
• VISA
• MasterCard
• Discover

Credit Cards: The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, your order will be automatically canceled. If you feel an error has occurred, you will be asked to submit your order again.

Sales tax

Sales tax is automatically applied to your Sewell Lexus Parts order in accordance with Texas state regulations, if your shipping address is within Texas' borders.